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Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Software Engineering
The Manager, Software Engineering will lead and participate in Cloud Infrastructure management aspects of the Merchant Loyalty Platform, will play a significant leadership role in enhancing the automation capabilities of the team and operations, and will contribute to and foster a high-performance collaborative workplace.
Responsibilities
- Contributes to strategy development and planning of critical initiatives across teams spanning multiple technology programs, services, and functions
- Manages forecasting, tracking and reporting on technology and workforce budgets for own area
- Leads teams in implementing support strategies that ensure provision of highly reliable processes, services, and support
- Leads efforts to implement quality or process engineering best practices to deliver services and solutions that meets Mastercard technology needs
- Monitors processes to scale systems sustainably through mechanisms like automation and evolves systems by pushing for changes that improve reliability and velocity
- Assists with engineer training and mentoring in Infrastructure Engineering and other best practice methodologies, empowering technical talent to build high quality services and better products
- Defines, maintains and implements KPIs for responsible Programs, Services, practices, and functions to accurately measure, report, and improve service or process health.
- Manages a team, conducts goal setting, performance appraisal processes, guides and coaches own team and others
Experiences
- Experience setting priorities, objectives, and driving deliverables within global technology and/or process domains
- Experience leading a major work stream or multiple smaller work streams for a large technology initiative, demonstrating expertise in resolving bottlenecks and escalations and ensuring achievement of goals
- Experience leading and performing process improvements and automation to deliver a reduction in cost and time to deployment
- Experience presenting project delivery outcomes to leaders
- Experience acting as an expert resource on specific projects/processes
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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Abide by Mastercard’s security policies and practices;
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Ensure the confidentiality and integrity of the information being accessed;
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Report any suspected information security violation or breach, and
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Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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